Technologies

Salesforce CRM

Salesforce Overview:

Salesforce.com offers everything you need to grow your company, whether you're an up-and-comer or a FORTUNE 50 corporation. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly.

Sales Cloud:

Salesforce CRM has built its reputation by helping companies realize the full potential of cloud computing and allowing them to unleash that potential in incredibly beneficial ways. Their sales platform – Salesforce CRM Sales – is absolutely no exception. Sales has always been a very competitive field, regardless of industry; staying on the cutting edge of emerging trends and taking advantage of advances in technology is essential to get ahead. With Salesforce CRM Sales, businesses can reap all of the benefits that cloud computing has to offer as applied toward competitive and effective sales strategies. From generating leads to keeping an eye on sales forecasts, Salesforce CRM Sales is an efficient way for companies to maintain that edge over their competition. Below, we highlight some of the most compelling features enjoyed by Salesforce CRM Sales clients.

Why is Sales Cloud the technology of choice for automating sales and partner management functions? With a foundation of air-tight security, near 100% availability, and reliable performance, Sales Cloud offers businesses a means to quickly set up users and functionality to support each company's unique processes for their sales and partner management operations.

The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social Accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Customized To Suit Your Company's Needs

Although sales are important across a broad swath of industries, there is no single method or means of ensuring success that will fit every company properly. Salesforce CRM Sales understands that, and is customizable to an incredible degree – allowing your company's individual needs to be addressed more strategically. At the same time, a company's needs are often continually evolving; the customizable nature of Salesforce CRM makes it quite amenable to this characteristic, and it can be reconfigured as necessary to reflect the current needs of an organization.

Put the Power of Salesforce CRM Sales To Work For You

There are so many compelling reasons to use Salesforce CRM Sales, it's not surprising that its popularity is growing by leaps and bounds. Why get left behind? By implementing the amazing features and benefits of this cutting edge cloud computing technology, your sales team can become a true force to be reckoned with. Sales will skyrocket, leads will be tracked and followed like never before, reps will be efficient and productive – and your bottom line will grow surely and steadily. Harnessing the power of everything that Salesforce CRM Sales has to offer is incredibly easy to do, and getting employees up to speed on the platform takes very little time. Ultimately, you will be left with a far more productive sales team that allows each and every rep to shine and realize his or her maximum potential – all of which benefits the goals of the organization to a tremendous degree.

For sales and marketing

For sales managers, CRM cloud apps provide real-time visibility into their team's activities so they can forecast sales with confidence. For sales reps, CRM cloud apps make it easy to manage customer information so reps spend less time handling data and more time with customers.

For marketers, nothing is more important than tracking the sales that result from leads generated through marketing campaigns on your Web site, in email, or with Google AdWords. CRM cloud apps let marketers track leads and sources , route leads to the right salespeople in real time, and provide the analytics to see what's working and what can be improved.

Service Cloud:

Take your customer service to the next level. Make your call center social. Empower your customers with self-service capabilities. Assist your customers in the social media channels where they live. Open and close cases in seconds. And transform your customer service network into a Social Enterprise.

Service Cloud – Salesforce CRM Service

Providing excellent customer service is a far different game than it used to be. As customers become more and more savvy and demanding, they expect more effective and helpful customer service wherever they go. In order to succeed, today's businesses need to find software solutions that will help them enhance their customer service capabilities as much as possible. Fortunately, the Service Cloud offered by Salesforce CRM Service provides the right tools – in the most intuitive and engaging ways – to allow absolutely any organization to increase its customer satisfaction skills to an incredible degree. Below, we highlight some of the most exceptional characteristics of the Service Cloud, demonstrating the benefits it can provide to virtually any business.

Easy Customization

One of the most important and beneficial things about Salesforce CRM Service is its easy customization. A company can adapt its customer service solutions and strategies, streamlining them within the Service Cloud. By reducing the time that it spends in maintaining software, hardware and other information technology roadblocks, a company can focus on what matters the most – excellent customer service. As its needs change, an organization can easily change its Salesforce CRM Service configuration to reflect the new needs.

Robust Customer Service

As a total customer service solution, the Service Cloud is one of the most intuitive and practical methods available today. Businesses of all sizes can benefit from the features of this robust solution. A company's agents can realize their true customer service potential by having access to up to date knowledge and the best tools available. As an organization's customer service reputation increases, its number of sales and profits will as well. Spectacular customer service capabilities are now within the grasp of virtually any company today, thanks to the streamlined, intuitive and effective solutions offered by Salesforce CRM Service. Companies that wish to be on the leading edge of customer service should put the Service Cloud to work for them and unleash the power of cloud computing at its absolute finest.

For customer service

Your customers have questions about your products. Today, they might go to Google or Twitter to look for answers and only contact your call center if they can't find what they need. To deliver stellar customer service, you need to connect all the conversations that happen on social networks with the internal knowledge your agents use every day. That way, your customers get answers fast and are happy. And it costs you less.

CRM Cloud Platform

CRM cloud apps need to be easy to use for sales, marketing, and service professionals in any industry. That's why smart companies rely on a CRM platform that gives them complete freedom to customize CRM for their business. It's the best way to boost adoption and make sure your CRM apps are working the way you do.

CRM Cloud Infrastructure

Successful CRM customers rely on a proven, trusted infrastructure—the servers and software in a data center—for running their CRM applications. For CRM to work effectively, it must have three characteristics:

• High reliability – uptime that exceeds 99.9%

• High performance – data access in less than 300 ms

• High security – industry certifications such as ISO27001 and SAS 70 Type II