Services

Product Maintenance & Support

impexsoftech is not only strong in developing and testing software products but also capable of providing excellent Maintenance & Support Services . impexsoftech would follow a phased approach towards carrying out the maintenance activities for the products developed. Product Maintenance activities can be broadly classified as follows:

• Bug Fixing
• Changes
• Enhancements
• Support Process
• User support and training
• Recommendations and planning
• Monitoring and analysis of problems and resolutions for improvement

Product & Infrastructure Support

During the Product & Infrastructure Support phase, impexsoftech will come with a mutually agreed SLA. We would use this SLA to monitor and track our performance periodically.

Database Maintenance & Support

• Administrative Activities
• Routine Activities
• Client Initiated Activities