Technologies
SAP Services
1. SAP Application Implementation Services
In the digitized era, organizational needs are moving beyond internally focused ERP systems to technologies that will allow them to communicate with other entities and participate in e-markets. mySAP.com is an open, collaborative e-business platform that constitutes the linchpin of SAP's e-business offerings. It encompasses the strategies necessary to extract greater productivity and performance from technology solutions and also operationalize the same.
impexsoftech has extensive experience and up-to-date know-how required for a successful mySAP.com implementation, including expertise in business intelligence (BI), customer relationship management (CRM) and supply chain management (SCM). Our group of highly skilled professionals brings not only the experience garnered from successful SAP projects.
impexsoftech Technologies work through their Enterprise Solutions Center at Chicago, U.S.A and at various centers in India to develop and enhance solutions for mySAP.com projects, and to provide clients with the latest knowledge aimpexsoftechlogy. We help clients maximize their potential benefits with mySAP.com solutions.
Business Intelligence enables organizations to reach into the vast supply of information available in the new, New Economy and rapidly turn it into real knowledge for decisions and action.
Business Intelligence also helps clients, their business partners and their customers implement industry-leading measurement technologies. It provides a framework for understanding key performance metrics and optimizing your operations.
Business Intelligence offers the industry's first integrated, content-rich, fully Web-based strategic management suite, enabling companies to:
- Visually represent strategy and turn it into action
- Communicate goals throughout virtual, inter-enterprise teams
- Quickly adjust strategy to respond to market changes
- Monitor performance of key success factors using external and internal benchmarks
- Analyze and optimize performance based on a unified business model
- Business and process driven development
- Increased speed, flexibility and competence - more sourcing
- Increased focus and IT support for shared Services - in all processes
Business Intelligence offers knowledge management capabilities that help organizations connect "those who know" with "those who need to know." The cornerstone of these capabilities is an active information repository designed to house a range of information, including documentation, video and audio clips, intranets, and extranets. Business Intelligence integrates information across the commerce business platform, including supply chain analysis, customer relationship analysis, and e-commerce analysis -- all delivered through role-based Enterprise Portals.
impexsoftech Services:
- Implementing BW (3.5 or higher) standard content or enhanced content
- Other specific BW Services that we offer include
- SAP R/3 data extraction
- Legacy system data transformation and integration
- BW loading, cube design, query development
- Enhancement to the BW front-end
- Building custom extractors that extract, present and output data
- Analysis and Collection of External Information and loading in BW
- Building integration between different BW systems and other mySAP components
SAP customers implementing SAP modules or new dimension products will have certain requirements, which are not met by standard SAP functionalities. In some other cases, business requirements themselves may undergo change and even reconfiguration of existing SAP system may not suffice. In both cases it is required to enhance specific standard functionalities through ABAP development.
2. SAP Application Development Services
impexsoftech SAP Development Services offers you experienced ABAP development consultants and methodology for the various development Services in a flexible onsite-offsite-offshore delivery model. impexsoftech SAP Development Services leverage our flexible sourcing model to ensure that customers have dedicated ABAP development resources to meet customer's need. Given impexsoftech vast pool of resources , it's flexible to scale up and down the resourcing requirements based on the various phases of the project.
impexsoftech Services:
- Data conversion programs to legacy systems using SAP's LSMW
- Inbound/outbound Interfaces to best-of-breed software and legacy systems
- Customized bolt-ons
- New features using User Exits and BAPIs
- Module Pool programming
- SAP Scripts
- SAP Functionality enhancements
impexsoftech Development Methodology:
impexsoftech has developed a comprehensive methodology that enables quality and timely development. The methodology is supplemented with tools, accelerators and quality control reviews to incorporate the best Practices of development projects. The following are major phases of the development methodology:
Development Initiation Phase: The development initiation phase includes functional specification design, specification review, sign-off, planning and estimation.
Technical Design Phase: Includes Technical design specification, review of the specification and sign-off and also creating test specification for testing the development.
Development Phase: Includes Object construction, Coding, Change request handling Technical Testing and Technical documentation.
Testing Phase: Testing based on test specification, error analysis and correction.
Quality Review & Handing over Phase: Code Review, Test review, Documentation review, SQA (Software Quality Assurance) review as per SEI-CMM standards and development handing over process.
The impexsoftech Advantage:
- Dedicated technical team consisting of experienced ABAP Consultants.
- Development Center can provide 24 X 7 development support through our highly skilled developers who have extensive experience in using ABAP Workbench and Software tools.
- Strong functional team to guide the technical team in functionality related issues.
- Quality assured Services ; Certified SEI CMM Level 4 maturity.
- Proven development methodologies.
- Offers Onsite-Offsite-Offshore model to reduce development cost.
3. SAP Application Testing Services
Testing builds trust as to the quality and functioning of the product, the aim being to achieve efficiency and effectiveness. SAP customers look for functional testing and as well as load testing. Functional testing is an ongoing task for all SAP users: each new release, hot-fix and implementation of a new module results in a need for testing. Load testing helps SAP customers identify and isolate bottlenecks by emulating thousands of users interacting with the live system.
impexsoftech has extensively worked on Mercury Interactive products bringing the combined strength and capabilities of the tools and the best Practices of impexsoftech to offer the customers the complete range of testing Services . Mercury Interactive test tools namely LoadRunner, QuickTest and Test Director for performing the functional and load testing. The test Director tool helps in managing the testing processes. The range of Services can be performed on "Onsite" or "Offshore" based on the customer's discretion.
impexsoftech Services:
- Test requirement evaluation
- Test design and building up of test cases
- Planning test runs
- Conducting test
- Defect monitoring
- Result analysis and reporting
- System performance recommendation
- Process review recommendation
impexsoftech uses Mercury Interactive "TestDirector" tool as the global test management solution, designed to bring communication, organization, documentation and structure into every testing project. The phases of testing cycle are as follows:
Requirement Management: The test cases are prepared based on the requirements. The test cases are linked to TestDirector.
Planning Tests: Based on the requirements, testers can start building the test plan and designing the actual tests.
Scheduling and Running Tests: Various types of testing - functional, regression, load, unit and integration tests are conducted.
Defect Management: Covers the entire defect lifecycle from initial problem detection through fixing the defect and verifying the fix. Fixing defect depends on the scope of the project.
Analysis: The test results and defects are analyzed for evaluating KPIs for testing.
The tools used for facilitating functional test, Load test and Performance monitoring are:
QuickTest: This tool is used for functional testing. The tool captures all user interactions and automatically generates a visual, icon-based representation of the recorded business processes. Testers can easily verify that specific components are functioning correctly while the application is driven with different test cases or transactions.
LoadRunner: LoadRunner is a load-testing tool that predicts system behavior and performance. It exercises on the entire mySAP infrastructure by emulating thousands of users and employs real-time performance monitors to identify and isolate problems. By using LoadRunner, organizations can minimize test cycles, optimize performance and accelerate the deployment of SAP applications.
Topaz: Topaz is used for system performance monitoring of mySAP applications in real time, 24x7, alerting operations groups to performance problems and providing them with root-cause analysis tools to pinpoint the problem's source within the infrastructure.
The impexsoftech Advantage:
- Experience in mySAP testing across multiple modules and mySAP components.
- Technical and networking experts for Load testing and Performance monitoring.
- Quality assured Services ; Certified SEI CMM Level 4 maturity.
- Experienced consultants in using various testing tools.
- Deep knowledge of industry specific information requirements.
- Offers Offshore testing to reduce testing cost.
- Strong Project management for managing testing projects.
4. SAP Application Upgrade Services
SAP customers are faced with the challenges of deciding on when and how to upgrade their existing SAP system. Many of these customers would like to take advantage of additional functionalities that a new release offers, as well as SAP new dimension products that has seamless integration with ECC 6.0. Other customers are faced with the decision to upgrade simply to ensure continuous support from SAP in the future.
impexsoftech brings technical expertise in SAP upgrades with necessary skills to help companies succeed in upgrading to newer R/3 versions, upgrading the hardware and database systems and also implementing new SAP functionalities during the upgrade. These upgrades can be carried out Onsite or by our Onsite-Offsite-Offshore model based on the customer's discretion.
impexsoftech Upgrade Services:
- Business process fitment analysis to new version.
- Migration of implemented functionalities to new version
- Implementation of additional functionalities
- Hardware and Database capacity planning
- Scoping of SAP R/3 archiving
- ABAP/4 upgrade developments
- Basis support
- SAP security Upgradation
- End-user training
- Post-Upgrade go-live support
impexsoftech Upgrade Methodology:
impexsoftech has developed a comprehensive methodology that enables our clients to migrate with minimal downtime. Based on SAP's ASAP upgrade methodology and supplemented with our additional tools, accelerators and quality control reviews to incorporate the best Practices of upgradation projects. Our procedure ensures a near-seamless transition. The methodology uses the some of the following tools and accelerators:
Planning Tool: Develops a detailed SAP upgrade work plan based on a series of questions.
TraZe Tool: Identifies ABAP/4 programs and other data dictionary entities that require changes and modification when upgraded to the target release.
Functionality Tracker: Identifies the differenimpexsoftech in SAP R/3 functionality between source release and the target release.
Testing Templates: During the upgrade process, the most time consuming activity is the testing of current functionality in the target release. Our testing templates facilitate this process.
The impexsoftech Advantage:
- Strong functional and technical team with experience in different versions of SAP R/3 and also in R/2.
- Quality assured Services ; Certified SEI CMM Level 4 maturity.
- Rapid upgradation using tools and accelerators.
- Proven implementation methodologies
- Offers Onsite-Offsite-Offshore model to reduce implementation cost.
- Strong Project management for upgradation projects.
5. SAP Application Maintenance Services
Outsourcing of Application Maintenance
The trend of out-sourcing application maintenance by an external IT service provider is picking pace. Of late, even the paradigm of out-sourcing has been shifting to more towards off sourcing, where by an offshore development center caters to the changing need of application maintenance of a client located in a different geography. Such a business model helps one to maintain strong IT technical desk, which delivers quality work at a fraction of the cost. The experience and maturity of the off sourcing vendor organization and its structured approach ensures quality and timely delivery at next to nil risk.
impexsoftech has established full-fledged centers in India, which can take up offshore centric work in maintenance and support activities. Some of the activities that can be done from India through remote connection are:
- Incremental developments of Functionalities, forms, layouts, data conversion tools
- Basis supports like regular back up and archiving, applying patches
- User authorization maintenance
- Developing connectors and Interfaces
The service offering may be ably backed by a 24x7 helpdesk, which forms the hub for a global roll outs and support. The Help desk compliments the offshore setup, which can offer a centralized support for the organization, and can be of substantial value to have.
6. impexsoftech ODC Methodology
Phase 1: Knowledge AcquisitionClient Subject matter Experts to conduct knowledge transfer sessions onsite for impexsoftech team Provide background/overview of organization, business, users, Interfaces , releases, plans, Detailed classroom training, walk-through, and exercises covering functionality, architecture, design, specifications, code, database, testing material, build/ implementation, operations, etc.
Phase 2: Offshore Transition PlanningDevelop a first-cut project management plan document
Define infrastructure needs and initiate procurement and installation
Analyze existing client processes and identify gaps based on the engagement needs
Leverage client and impexsoftech processes to develop a complete end-to-end process
Identify and acquire tools to be implemented as part of the support/maintenance processes
Provide process training to HCLT's team before commencing application transition activities
Key client personnel from core team must attend to ensure common understanding of processes
Provide on-the-job training to impexsoftech support and maintenance teams
Familiarization with client's work environment
Monitor/track increasing levels of productivity and provide additional training as necessary
Improve processes and incorporate lessons learned
Validate the offshore infrastructure, communications link, development and test environment, source code synchronization and 24x7 communication facilities (tools, pagers, etc.)
Conduct parallel support and maintenance activities until the exit criteria is met
Commence SLA tracking and monitoring
Commence SLA tracking and monitoring
Weekly status reporting
Preventive maintenance and development support
- Strategic Tie-ups with leading Technology and consulting firms
- Well-defined Back-up and Disaster recovery plan followed as a policy
- Proven Security Policy covering the various aspects -Data, Network security and IP protection
- Right Mix of Technology and Business Knowledge with Qualified and Certified Consultants providing support
- Expertise in different domains of business and applications